Flight Crew Coffee, a cozy, aviation-themed shop on Poyntz Avenue in Manhattan, states on their website that they offers customers “uncommon kindness, extraordinary service and nostalgic class.” Rock Creek High School students from The Hoof Print visited the local spot to rate their experience based on three key categories: customer service, coffee quality and price.
The shop’s airline-inspired interior created a welcoming and relaxed environment — a place where “people could sit and talk for hours.” With a wide selection of coffees and teas, Flight Crew caters to a range of preferences, making it an ideal spot for casual meetups or solo study sessions.
Customer Service – ★★★★★
In the customer service category, Flight Crew soared. The staff was cheerful, attentive and quick to offer recommendations. Orders were filled efficiently, creating a smooth and positive first impression.
“The friendly staff greeted us with a smile and helped make recommendations to popular coffee options,” one reviewer said. “They worked quickly and got the coffee ready in a nick of time.”
Coffee Quality – ★★★★☆
The quality of the drinks was rated slightly lower, though still strong.
“The coffee was good but not great,” the reviewer noted. “An amazing flavor with a good balance of sweetener and coffee but nothing that would blow you away.”
The drinks were flavorful and balanced, earning Flight Crew 4 out of 5 stars in this category.
Price – ★★★☆☆
The biggest area of turbulence was the pricing. A large flavored latte rang in at just over $7, noticeably higher than many local options.
“The price was high to say the least,” the review stated. “It is not unusual for small businesses to charge more than chains, but it seems like they could try to be a little more competitive.”
While the price point may be steep for budget-conscious students, the overall experience still left a positive impression.
Final Verdict – ★★★★☆
With a comfortable atmosphere and an airline aesthetic that does not overlook a single detail (even the barista’s name tags were wings), outstanding service, Flight Crew Coffee earns an overall rating of 4 out of 5 stars from Rock Creek student reviewers.
“I would definitely recommend anyone in the area to stop by and check it out.”
